Service and Support

Owners Manuals

Lane Shark FAQ

Lane Shark support is here to offer real-time solutions to any and all questions or concerns regarding any of our Lane Shark products to help you get the most out of your purchase.

General

Where can I find my serial number?

Your Lane Shark will come with three serial number stickers. Your serial number should read “LS2-XXXX”. Use only the numerals and dash for the Customer Portal Registration: "20XX-XXXX". The serial number stickers can be found in the following locations: 1) On the front face of the backplate in the upper right corner; 2) On the spindle housing; 3) In front of the motor on top of the deck.

At what RPM should I run my tractor while operating the Lane Shark?

The tractor needs to be operated at minimum 540 PTO speed as designated on the tractor’s tachometer. For heavier use, we recommend full throttle.

How do I change the position of the Lane Shark?

Why will the Lane Shark not start or the blades not spin?

ALWAYS disconnect the hydraulic lines from the Lane Shark before any service or inspection is performed. Check the blade carrier and blades under the deck for any obstructions or any material wrapped around the rotating assembly and remove if discovered. Make sure the hydraulic quick connect couplers are clean and seated properly. Check all fasteners that they are secured properly, especially those associated with the rotating assembly. Check your tractor’s hydraulic fluid level and add the appropriate fluid if low. If the Lane Shark still fails to operate properly please call your local Lane Shark dealer or Lane Shark USA directly.

Warranty

What is your warranty policy for Lane Shark cutters?

All Lane Sharks are equipped with a factory one year limited warranty from date of purchase. We guarantee that we deliver exactly what is seen and described in our advertisement of Lane Shark products. Except for the excluded products as described below, Lane Shark USA warrants the original purchaser that this Lane Shark USA product will be free from defects in material and workmanship beginning on the date of purchase when used as intended under normal circumstances and conditions. For more information on our warranty policy, visit our warranty page:

LS Warranty

What is your warranty policy for hydraulic kits?

Warranty Program of products manufactured by W.R. Long, Inc. is as follows: All materials and workmanship for a period of 180 days from the date of original purchase, except hydraulic and electrical components. Hydraulic valves and cylinders for a period of 12 months from the date of original purchase. Hydraulic hose assemblies, couplings, fittings, and seals for a period of 30 days from date of original purchase. Electrical switches, components, and wiring for a period of 90 days. W.R. Long, Inc. will, at its discretion, repair or replace this product or any components of this product found to be defective within the specified warranty periods. W.R. Long, Inc. must be notified prior to ANY warranty repairs being made. All warranties are void should this product be repaired or modified in any way not authorized by W.R. Long, Inc.

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Troubleshooting

Step-By-Step Guide

Follow the link to see the step-by-steep troubleshooting guide

PDF Troubleshooting Guide